For your financial safety, we have a series of login steps to ensure that the user is not a hacker trying to access your information or funds.
We recommend a few steps to ensure ease and security of your account. One of these features are is challenge questions that you answered when first creating your account. When you forget your password and these questions come back up - the security software also generates questions that you have not answered before as a way to confirm your identity. This may mislead you to try to answer them, but not to worry, here are a few tips to ensure log-in success.
1. Update and alter your password at least twice a year.
2. Call our Member Experience Center with help resetting your password - 518-654-9028.
Need further assistance? You can also call us at 518-654-9028 for support during normal business hours.