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  3. Features and Browser Requirements

Online Banking Browser Requirements

Please reference the table below to view operating system platforms and browser requirements for online banking.

Operating System
Platform
Supported and
Recommended Browsers
Allowed Browsers
Windows 10
  • Edge
  • Chrome - Current
    Stable Version
  • Firefox - Current
    Stable Version
 
Windows 8.1  
  • Internet Explorer - Current Stable Version
  • Chrome - Current Stable
    Version
  • Firefox- Current Stable
    Version
Windows 7  
  • Internet Explorer 11
  • Chrome - Current Stable
    Version
  • Firefox- Current Stable
    Version
MAC OS X 10.11 (El
Capitan)
  • Safari 9.x*– Current Stable Version
  • Chrome – Current
    Stable Version
 
MAC OS X 10.10 (Yosemite) Computer  
  • Safari 8.x*– Current Stable
    Version
  • Chrome – Current Stable
    Version
MAC OS X 10.9 (Mavericks) Computer  
  • Safari 7.x*– Current Stable
    Version
  • Chrome – Current Stable
    Version

This chart shows the browser/operating system combinations that are regularly tested for optimal performance with online banking. Other browser/operating system combinations, such as Firefox on a Mac, may work just fine, but are not regularly tested at this time.

*Please Note: The Safari Browser (any version) for an iPad/iPhone is not listed as one of our supported or recommended browsers. For this reason, we do not recommend enrolling in the new online banking using Safari on an iPad/iPhone. Please consider enrolling via a computer or using Chrome on an iPad/iPhone as an alternative. Once enrolled, using online banking with Safari on an iPad/iPhone, while not regularly tested for optimal performance at this time, appears to be working just fine.

If you are having additional issues accessing your online account, make sure your browser and phone are updated with the latest version. If you everything is updated and you are still having issues, try clearing your browser's cache and cookie data.  

Need further assistance? You can also call us at 518-654-9028 for support during normal business hours.