How do I request help with Online Banking?

You may request help regarding your accounts within our online banking platform by sending a secure message directly to our Member Experience Center.

To compose a message to our Member Experience Center, you must log onto your online banking. From there, you will see a menu at the top of the page with a mail icon. Select this icon.

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Next, you should see a screen that looks like the one below. 

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Click "Compose Message". Here you will be able to select which account you would like to inquire about (this is optional).

Screen Shot 2019-07-19 at 8.42.43 AMYou will then be asked to select a subject:

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Please provide us with specific details of the issue in the message section.

You will receive a response in this platform much like a "chat" unless otherwise specified (i.e. "Please call my phone number on file instead").

Need further assistance? You can also call us at 518-654-9028 for support during normal business hours.