Why did my Mobile Deposit get rejected?

All deposits must have the following to be accepted:

  • Signature
  • Date of Deposit
  • Member Number
  • e-deposit written on the back of the check above the sign here line.

**Processing occurs Monday through Friday 8am-5pm

We will not accept: Third Party Checks, non-US checks, altered checks, post dated checks, money orders, traveler’s checks, income tax refund and stale dated checks.

Need further assistance? You can also call us at 518-886-3400 for support during normal business hours.

Current Rates

Auto Loans
APR as low as
5.50%
Fixed Rate 36 Month
Mortgages
APR as low as
6.00%
Fixed Rate 15-year fixed
Home Equity Line of Credit
APR as low as
5.95%
Fixed Rate 5-year fixed
VISA Credit Card
APR as low as
8.90%
  VISA Platinum Credit Card
logos of Bauer 5-star, America's Credit Union, Equal Housing Opportunity, Marshall & Sterling Insurance, and National Credit Union Administration

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