Why did I receive an automated message?

If you have received an automated message or voicemail from our Financial Solutions, there could be a few reasons why.

You may have received this phone due to the following:

  • A payment is late

  • A payment has been delinquent for 30+ days

If you believe you may have received this message by mistake (i.e., the phone number used is under someone else's account) please reach out to our Member Experience Center at 518.654.9028.

Need further assistance? You can also call us at 518-654-9028 for support during normal business hours.